Frequently Asked Questions

1. Does Brandsurge really have staff that manages every order on-site at Asian factories?

2. Are customs and shipping costs included in my quote?

3. Do I have options for faster shipping?

4. Will you send us a sample prior to production?

5. Do you have a minimum order requirement?

6. If special molds are required what is the cost?

7. What are payment terms?

Common mistakes

Below are some of the common mistakes customers make when dealing with overseas factories:

Not fully understanding regulatory and compliance issues
Not knowing Asia factory schedules that can sometimes effect delivery times. This is particularly true during Lunar New Year.
Being unable to effectively communicate with foreign factory staff because of language and cultural barriers.
Not being able to effectively manage production and QA of the product because they have no staff physically located at the factory.
Too many middle men between the customer and the factory can significantly effect communication, quality.and price.
Not fully understanding customs and logistics issues.