Our business model is quite unique. We offer the best of both worlds - American customer service combined with Asian factory-direct prices. We offer every customer and every order a dedicated client services manager and QA and management staff onsite at Asian factories to oversee your order. No anonymous customer service lines, no guessing what the status of your order is - just professional, dedicated customer focus. Having direct access to Asian factories allows you to order with confidence while saving a significant amount of money going factory direct.